Why are only certain applications, such as Facebook, able to view/select photos from the JetDrive Go? Category : Software / Firmware / Applications Whether an application has access to an external storage device depends on what the app supports.If the JetDrive Go device does not show up for selection, the app does not support the JetDrive Go. Is the answer helpful? Related I have installed the JetDrive Toolbox. How come my JetDrive Lite / JetDrive Go is still not recognized by the Mac? When transferring a large file, I get an error message saying that “the disk in the destination drive is full...” , but my disk is not full. Why can’t I transfer this file? My data can be properly recoginize by the MacBook, but nothing shows up when I insert the JetDrive Go to my iPad. Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started